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What We’re Doing to Improve Your GP Access

  • Same Day Appointments: We’re continuing to offer extra appointments so you can get help on the day you need it.
  • Easier Phone Access: A single point of contact is in place to make things simpler for everyone, including those with language or digital barriers.
  • Quicker Online Replies: Our teams aim to respond to online requests by the next working day.
  • Better Phone Service: We’re improving how calls are handled.
  • Support with the NHS App: We’re helping more people register and use the NHS App to manage their care easily.
  • Your Voice Matters: We’re running patient events and surveys to make sure your feedback shapes our services.
  • Fair Access for Everyone: We’re focusing on making services more inclusive for all communities, including those less confident with technology.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Use this service to get your NHS number.
Your NHS number is a 10 digit number, like 485 777 3456.
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
Information: You can also get your NHS number in your NHS account.
Your GP health record includes information about the care you’ve had from your GP surgery
More Info
We know many patients are asking about Mounjaro after recent news reports, but it’s important to understand:
This medication is only available in very specific cases – most people will not qualify.
The NHS has strict rules:
✔ You must be 18+ with:
A BMI over 40 (or over 37.5 if you’re from a Black, Asian or minority ethnic background)
At least 4 serious weight-related health conditions (like diabetes, heart disease or severe sleep apnoea)
Please note:
This is not for general weight loss
Our team cannot prescribe it unless you meet all these requirements
Asking if you don’t qualify takes time away from patients who need urgent care
We’ve attached the official NHS notice with full details.
Freuchen Medical Centre
Providing clear, compassionate care
Have a concern about your eyes?
Now you can call the service directly for a Telephone assessment


Once you turn 50, the NHS sends you a free, at-home bowel screening test. It’s quick, easy, and can catch cancer early—even before symptoms appear. Don’t wait; do your test and return it. If you notice any symptoms, contact your GP right away.
Bowel cancer is more treatable when caught early!


Managing Your Heart Failure: Know When to Seek Help
Living with heart failure can be challenging, but with the right support, you can stay in control of your health. The Brent Community Heart Failure Service is here to help you manage your condition and recognise when you need extra support.
Understanding Your Symptoms
Knowing the signs of worsening heart failure helps you take action at the right time. Here’s what to look out for:
When to Contact Us (Amber Signs – Call for Advice)
Your weight increases by 2kg (4lbs) or more in 3 days AND you feel more breathless than usual.
Your legs or ankles are more swollen than normal.
You feel breathless at night or need extra pillows to sleep.
You’re less active than usual or feeling more tired or muddled.
If you notice these changes, call our Patient Initiated Follow-Up (PIFU) service for advice before your symptoms get worse.
When to Seek Urgent Help (Red Signs – Act Now)
Severe breathlessness or chest pain.
Fast, fluttering, or pounding heartbeat.
Fainting, dizziness, or blackouts.
Worsening confusion or other medical problems.
Diarrhoea or vomiting for more than 24 hours.
If you experience any of these, do not wait—contact your GP, call 111, or dial 999 immediately.
How We Can Support You
Our heart failure nurses will work with you to:
Help you understand your condition and medications.
Monitor your weight, blood pressure, and overall health.
Adjust your treatment if needed to keep your symptoms under control.
Need Help or Advice?
Call us: 0208 102 3456 (Option 2, then 8) | Monday–Friday, 8am–4pm
Email: clcht.brentheartfailure@nhs.net
Visit us: Clinics at Hillside, Chalkhill, and Sudbury Primary Care Centres
For more information, visit: Pumping Marvellous Heart Failure Guide
Remember: You know your body best. If something doesn’t feel right, don’t hesitate to reach out.

Brent Community Heart Failure Service | Central London Community Healthcare NHS Trust
Futher information available by clicking the links for the relevant information laflet
Heart Failure Symptoms: When to Call for Help
Use This Heart Failure Symptom Checker
Your Heart Failure Care: What to Expect


GP surgeries can give someone secure access to another patient’s GP services, so they can help them manage their health and care.
This is sometimes called proxy access or third party access.
You can ask to be a proxy, to help someone else with their prescriptions, appointments or other GP services, or choose a proxy to help you with yours. More info

The Brent and Harrow Perinatal Mental Health Service works in partnership with The London North West Healthcare NHS Trust Maternity Service, primary care community services including community midwifery, health visitors and GPs, Improving Access to Psychological Therapies (IAPT), Brent and Harrow Children and Adult social care services and voluntary organisations.


Address: 
Mental Health Centre,
Northwick Park Hospital,
Watford Road, Harrow,
HA1 3UJ
Telephone: 020 8869 2308
Email: cnw-tr.brentharrowperinatal@nhs.net
Instagram: instagram.com/brentandharrowperinatal
Freuchen Medical Centre Staff information
Best For You offers 24/7 support for young people, including digital resources, expert advice, and a free text service

(text NATTER to 85258).

Explore safe, trusted apps and tools at BestForYou.org.uk.




We’re excited to announce that our practice now has a dedicated team of Digital Champions ready to assist you with using NHS digital platforms. Whether you need help signing up for the NHS App, navigating online consultations, or booking appointments through self-booking links, our team is here for you! Don’t hesitate to reach out to one of our friendly Digital Champions with any queries. We’re committed to making your experience as seamless as possible. Download the NHS App today and let us help you make the most of it!

You also have access to the HUB services. Click here for more information

The HUB Services is by appointment only. To book an appointment when the surgery is closed, please RING 020 8194 7355

You also have access to the HUB services. Click here for more information

The HUB Services is by appointment only. To book an appointment when the surgery is closed please RING 020 8194 7355

Important Update About Mounjaro (Tirzepatide) on the NHS

30th June 2025

We know many patients are asking about Mounjaro after recent news reports, but it’s important to understand: This medication is […]

read more about Important Update About Mounjaro (Tirzepatide) on the NHS

Extended Access Hours at Freuchen Medical Centre (From 2nd June 2025)

23rd May 2025

Freuchen Medical Centre will be extending our appointment availability starting Monday 2nd June 2025. New appointment times: Important information about […]

read more about Extended Access Hours at Freuchen Medical Centre (From 2nd June 2025)

Type 2 Diabetes Prevention Week: Know Your Risk (26 May – 1 June 2025)

16th May 2025

Type 2 Diabetes is a growing health concern, but small changes today can make a big difference tomorrow. From 26th May […]

read more about Type 2 Diabetes Prevention Week: Know Your Risk (26 May – 1 June 2025)

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You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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