Tell us how we are doing
We value feedback and encourage you to make any suggestions to improve our service. We encourage you to join the activities of the Patient Group and to answer our regular surveys as well as the ‘Friends & Family Test’ whenever you visit or use our service – available online or on the surgery Patient Kiosk and you can add comments to NHS.UK, Iwantgreatcare and any other ratings sites.
You can email us any ideas or suggestions you have for improvements you wish to see and please consider joining our Patient Group.
We all thrive on positive feedback, so it benefits our hard-working staff to be told when things have gone particularly well.
If things go wrong, please let us know as soon as possible, informally at first is often best, or if you prefer you may raise an official complaint. We view complaints as useful learning exercises and when something has gone wrong it gives us a chance to look at our processes and places and make changes, so we welcome constructive criticism.
Feedback from one of our patients:
“So – staff here are very busy, and occasionally things do slip through the net.
BUT they are friendly, helpful and incredibly hard-working (they’ve been my GP surgery for more than 20 years). And although I’ve found all the staff friendly and helpful, I want to give a particular shout-out to Shafrina, who, earlier this week, chased up a referral that’s been taking ages.
Her call produced immediate action. THANK YOU!”
Feedback from a team member who joined our team for a few days for work experience:
“I am extremely grateful for the consistent and accommodating attitude that ran throughout every single staff member. I learned so much from so many different people, allowing me to conclude that there is so much work outside of a clinicians room. Every single staff member showed hard and concentrated work during such a busy time while remaining very collaborative. Additionally, they still made the effort to guide me through what they were doing, allowing me to learn a lot in just a week which I am extremely grateful for.
Thank you so much for making my work experience period so warm and welcoming. It certainly is something that I would not and cannot forget.”
